Topics started by EdB42

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EdB42Contributor I

asked in Analytics and Deliverability

Can I delete a placed order event?

For context we manage several different websites through one CMS. One of which deals with most parcels with an average order value of around £20, with the other websites normally being around £300 an order. An order was msitakenly put through the parcel website on the CMS, so has come through as a placed order event on Klaviyo for about £300. It has counted this as revenue for an tactical email today which massivley puts out reporting. Is there a way to manually delete this event and fix reporting?

2 months ago

EdB42Contributor I

asked in Campaigns and Flows

Customers not triggering "started check out"

Hi all,We have created an abandoned cart flow, with the trigger “when someone starts checkout” and the flow filters “placed order zero times since starting this flow” and “has not been in the flow last 2 days”. We have noticed significantly less than expected profiles oging through this flow.To test this I created a segment of people who have placed and order but not started checkout, and there was 300 profiles in the last 30 days.One issue seems to be a large percentage of our customers using pay pal express that are not triggering started checkout.Adiotnally, some profiles don’t seem to triger the started checkout triger, even though they have triggered active on site, and the page they are on is checkout and pay.Is there a way to pick up these profiles that are going through paypal express? And what could be the issue with customers who don’t trigger started checkout despite being active on the checkout and pay page. Thanks in advance.

1 year ago

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