Topics started by MichaelKa

2 Topics

M
Contributor I
MichaelKaContributor I
asked in Email Templates and Coupons

Shopify discount codes are not shown in Klaviyo

We started using the Easy Bundle Shopify App in Shopify to create our bundles.  This App automatically creates different discount codes for different bundles e.g. we have a 4, 8 and 12 week bundle and customers can customize the flavours they want in this bundle.  Depending on which bundle the customers chose, the discount code is applied e.g. lower discount for the 4 week bundle and higher discount for the 12 week bundle.  Now we want to identify the buyers of the 4, 8 and 12 week bundle in Klaviyo and the only way I have in mind is by using the unique discount codes generated. We can’t use the products because the same products are used in the 4,8 and 12 week package.  Klaviyo has the function to segment by discount code. The problem is, that Klaviyo doesn’t find the discount code generated by the easy bundle shopify app. So when I try to segment those customers by: Placer order at least once over all time where discount code contains  It doesn’t find the discount code. Even though w

2
Omar
Partner - Platinum
10 months ago
M
Contributor I
MichaelKaContributor I
asked in Email Templates and Coupons

Why is my fallback font occasionally bolded sometimes?

Hey Klaviyo Community, We switched to a custom Google Font. Now we have the problem that the Formatting of the Fallback Font is sometimes changed to bold. This happened on an in Gmail opened in Chrome on a MacBook. But this doesn’t happen in every Google Account. In my Google Account in Chrome on a MacBook everything is formatted correctly. Our Fallback Font is the web-safe Verdana Font. I already tried removing the formatting completely.I also tried adding a style block at the top of the email. <style>  body, p, td, div, span, h1, h2, h3, h4, h5, h6 {    font-family: Montserrat, Verdana, sans-serif;    font-weight: normal;  }</style>This didn’t help so far. What could be the issue and how to resolve it? 

3
chloe.strange
Community Manager
11 months ago

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