Topics started by hafiza

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hafizaContributor I

asked in Analytics and Deliverability

Not receiving confirm subscription email due to List bombing prevention

We have been utilizing your server-side subscribe API to facilitate user subscriptions to list. However, it has come to our attention that our server IPs have been blocked, likely due to your list bombing prevention measures. As a result, our clients are currently unable to receive subscription emails.Please assist me for the same how can i proceed?? Thank you for your understanding and cooperation. We look forward to your response.Regards,Hafiza

7 months ago

hafizaContributor I

asked in Developer Group

Stopped receiving emails while using subscribe API

Dear Klaviyo Support Team,I am reaching out to report an issue I have encountered while subscribing to a list via the Subscribe API /api/profile-subscription-bulk-create-jobs/ (v2023-02-22).Despite receiving an "Accepted" response with a status code of 202 from the API, I have stopped receiving confirmation emails when attempting to subscribe to a list with double opt-in enabled. While the initial attempts were successful and confirmation emails were received.However, I have noticed that the Subscribe API is functioning correctly when single opt-in is enabled, and both emails and SMS are being successfully subscribed to the lists.I kindly request that you investigate this issue and provide a resolution as soon as possible.Thank you for your attention to this matter.Best regards,

1 year ago

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