Skip to main content
Solved

Stopped receiving emails while using subscribe API

  • May 4, 2023
  • 3 replies
  • 265 views
H
Contributor I
Forum|alt.badge.img+2

Dear Klaviyo Support Team,

I am reaching out to report an issue I have encountered while subscribing to a list via the Subscribe API /api/profile-subscription-bulk-create-jobs/ (v2023-02-22).

Despite receiving an "Accepted" response with a status code of 202 from the API, I have stopped receiving confirmation emails when attempting to subscribe to a list with double opt-in enabled. While the initial attempts were successful and confirmation emails were received.

However, I have noticed that the Subscribe API is functioning correctly when single opt-in is enabled, and both emails and SMS are being successfully subscribed to the lists.

I kindly request that you investigate this issue and provide a resolution as soon as possible.

Thank you for your attention to this matter.

Best regards,

Best answer by David To

Hey @hafiza,

Sorry to hear about your experience!

In addition to the Understanding list bombing Help Center article @Brian Turcotte linked, I would suggest taking a look at some past Community posts that touch upon this subject. I’ve included some below that I know others have found helpful:

Were you trying to add users to a list? If so, I would recommend importing them as a .CSV until our list bombing security protocol has gone through its process. 

David

 

    3 replies

    Brian Turcotte
    Forum|alt.badge.img+37
    • Brian Turcotte
    • Klaviyo Alum
    • 1393 replies
    • May 4, 2023

    Hi @hafiza!

     

    This is likely due to our protocol that prevents list bombing, which may have halted the confirmation emails. 

     

    Support will be able to assist you with this, so I am going to get you in touch with them so they can clarify.

     

    Best,

    Brian

    H
    Contributor I
    Forum|alt.badge.img+2
    • hafiza
    • Author
    • Contributor I
    • 2 replies
    • May 7, 2023

    Hii @Brian Turcotte ,

    I haven’t  received a response from the support team and would appreciate any assistance in expediting this matter.I understand that the support team may be experiencing a high volume of inquiries, but I would greatly appreciate any assistance in resolving this matter.

    Thank you for your time and assistance.


    Best regards,

    Hafiza

     

    David To
    Klaviyo Employee
    Forum|alt.badge.img+60
    • David To
    • Klaviyo Employee
    • 2455 replies
    • Answer
    • May 8, 2023

    Hey @hafiza,

    Sorry to hear about your experience!

    In addition to the Understanding list bombing Help Center article @Brian Turcotte linked, I would suggest taking a look at some past Community posts that touch upon this subject. I’ve included some below that I know others have found helpful:

    Were you trying to add users to a list? If so, I would recommend importing them as a .CSV until our list bombing security protocol has gone through its process. 

    David

     


    Terms & ConditionsAccessibility statement

    Links & Resources

    Platforms

    Partners

    Useful Things

    About

    • Terms and Privacy |
      © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.