Topics started by itsmejoshquinn

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itsmejoshquinnContributor I

posted in Campaigns and Flows

How to show product name in preview text?

I watched a cart abandon tutorial I found really helpful and I’m implementing a lot of what she said to do. I love the idea of having the product name in the preview text, however I can’t get it to work. The code she shows on the video is {{ event.times.0 }} from searching on Klaviyo help documents it seems like I should use {{ event. ProductName }} and if I copy the code from the item in the email preview I get yet another code {{ event.Items.0|default:'' }} . In any event I have tried all three with multiple previews and none work. Do I have another setting wrong?

5 months ago

itsmejoshquinnContributor I

posted in Lists, Segments, and Profiles

REALLY struggling with list clean-up

Our active list is currently around 19,000 however a good number of those are from Shopify users who got a cart abandonment email or whatever. I currently have a segment for people who “Can Receive Email Marketing” because they “never subscribed.” That totals over 11,000 people and I'm currently not emailing them but I am currently paying for them. However if I dig into the individual profiles in Shopify, most have agreed to receive email marketing. I believe in the cart in Shopify but not from our Klaviyo pop-up. My current plan is to just do a 2-3 email sunset campaign for this group with a nice discount in each and suppress anyone who doesn’t open any of the emails. I’d love opinions on if that is too risky or if you have other ideas. I hate the idea of cutting off thousands of people who said they wanted to hear more in the cart but not through the pop-up but I don’t want to encounter deliverability issues from people saying we’re spamming them.

6 months ago

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