Topics started by jesseb

2 Topics

Recently active

Most views Most replies

jessebContributor IV

asked in Email Templates and Coupons

Issues with tag code disappearing and copy/pasting not working in text blocks

I’m having an issue where I’m writing conditional tags in the visual email editor, but then the tags disappear after I preview the email, then switch back to the visual editor.tags show in source code but not in visual editorI’m also having an issue with copying and pasting into the visual editor not working. See example video here: https://app.screencast.com/eOfbdsNmNdoXr

4 days ago

jessebContributor IV

asked in Lists, Segments, and Profiles

One profile in multiple flows

Hello,I’m looking to create an automated flow to follow up with new users that submit the signup waiver for our gym and take a trial class.I want all new user signups to be added to a welcome series flow. I want to create an additional flow for users that were referred by a specific channel such as Instagram or referred by a friend for example.What would be the best way to organize the profiles and flows to accomplish this?This is what I’m thinking:Waiver signup form has an option to select “referred by channel” Add custom property to profiles for “referred by channel” All signups are added as profiles to a master list “all waiver signups” Profiles are segmented/tagged by specific referral channel (eg. Instagram, referred by friend, etc.) Create “welcome series” for all signups Create a separate “welcome series” made for a specific channel Profiles added to the “all waiver signups” list enter “Welcome Series” flow Profiles tagged with specific channel enter the flow designed for that

21 days ago

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Most helpful members this week

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us