Topics started by simplifiedimpact01

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simplifiedimpact01Contributor I

asked in Accounts and Settings

Duplicate account created when integrating with Shopify

Hi, I already integrated Klaviyo with Shopify last week which went smoothly. Then I tried configuring some things on the Shopify end for Klaviyo and it automatically created a duplicate account of our client. May I know why it created a new one? I already disabled the integration of the duplicate version but we want it to be deleted without harming the original account. How can this be done? Here’s the screenshot of what it looks like: (Duplicate account is Agent Nateur)

3 years ago

simplifiedimpact01Contributor I

asked in Campaigns and Flows

Klaviyo Basic Workflow - Trigger Inquiry

Greetings,Seeking for assistance with Klaviyo’s workflow triggers. I created the trigger for the following workflows:1) Abandoned Cart: Trigger will be when someone started checkout with delay of 1 hour, it will send an email. How does Klaviyo tracks the customer’s info when they started a checkout? Do you link the checkout page to Klaviyo for it to detect?2) Re-engagement: Trigger will be when someone ordered product with delay of 30 days, it will send an email. Does Klaviyo tracks all successful purchases or do you link it on the thank you page as acknowledgement that product is ordered?3) Can you also link a specific action to a list such as checkout that Klaviyo can add automatically in the list? 4) Is there a way to add a custom field for all contacts? I plan to have a workflow that will trigger based on their “Wedding Anniversary” similar to the birthday trigger. Hoping for your assistance and feedback. Thanks.

3 years ago

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