Topics started by IanHogers

5 Topics

IanHogers
Contributor IV
IanHogersContributor IV
asked in Developer Group

New tracking for _learnq not showing up

Hi, We recently added Wishlist tracking to our website with the help of @elisegaines Now we’re trying to a similar thing for a different metric, but the metric is not showing up in klaviyo.Our code is as follows:(viewed_items_data is referencing an object with properties: $value and Items )_learnq.push(['track', 'Viewed Multiple Products', viewed_items_data]);But when we check Klaviyo it never shows up. In the past when we created new tracks like this it worked and would just start populating data but for some reason it doesn’t this time around.Kind Regards,Ian Hogers

10
P
Contributor I
1 year ago
IanHogers
Contributor IV
IanHogersContributor IV
asked in Sign-up Forms

Custom Styling forms dissapears

Hi,We’ve got custom styling for alot of the klaviyo forms on our website, however the elemnts only seem to have dynamic classes, and it’s hard for us to style because the classes keep changing and our form visuals change and we have to go back in to fix it.For example: .dryLyK.dryLyK.dryLyK.dryLyK.dryLyK.dryLyK { /* some styling here. generated by klaviyo */}but if we use `.dryLyK` as a class target sometimes it will be a different class and all our styling is gone.Kind Regards,Ian Hogers

2
IanHogers
Contributor IV
3 years ago
IanHogers
Contributor IV
IanHogersContributor IV
asked in Campaigns and Flows

How can I get a flow to only trigger on the last event in the past 2 hours?

Hi, We've got a bit of a complicated situation for an email flow.We want to send an email after the user has stopped triggering a certain event for 2 hours. so users browse our site and trigger events multiple times.but then we only want the last one within 2 hours gets triggered.in the klaviyo flows maker there's an option to not include if they have already been in the flow in the past x hours. but we want to check for that at the end of the flow.The reason for this is that we have wishlists enabled for customers and there can be max 6 entries in the wishlist but if they're adding to wishlist and receive just the first item they've wishlisted in the email it's no good.we want them to get an email about the last 6 they've added which is the last event fired as it contains a list of the items.I spoke to someone on the live chat but it wasn't very helpful. Has anyone had any luck with a flow that only sends an email on the last event flow within 2 hours?Here’s a diagram I drew (I hope i

3
IanHogers
Contributor IV
3 years ago
IanHogers
Contributor IV
IanHogersContributor IV
asked in Campaigns and Flows

Event information inside conditional statement

Was wondering if there’s a way to pull event information into a conditional statement inside a flowLike so:I’m trying to compare if someone’s property is the same as that of the event. Any idea how to do this? or maybe a workaround?Kind Regards,Ian Hogers

3
IanHogers
Contributor IV
3 years ago
IanHogers
Contributor IV
IanHogersContributor IV
asked in Developer Group

Why are our events not coming through

Hi,for some reason even though we our users are identified via `_learnq.push([identify, '$email' : '{{ customer.email }}' ]) none of the data is coming through, we have events for: Viewed item, Added to cart, Added to wishlist and more.Even when I manually type the code on the console to identify my email address and try to push an event it just doesn’t show up on klaviyo.Anyone else had problems with this before?

3
IanHogers
Contributor IV
3 years ago

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