Topics started by Luukee

2 Topics

L
Contributor I
LuukeeContributor I
asked in Accounts and Settings

Billing: Active Profiles vs Recipients a month.

A bit confused on the Active Profiles/Recipients/Emails/Campaigns related to billing. Say we have 137,000 active profiles but are at the $20/month plan that allows (I guess??) 251 - 500 people.Are we charged $1,600/month even if we only send 1 campaign a month to a segment of 400 people?Same situation but say we send out 300 campaigns a month with each campaign including 400 different profiles from our 137,000 active profiles. How much will we be billed? The same $20/month right?Another question, let’s say in a month we send out 1 campaign to a 400 person segment from our 137,000 “active profiles”. Two days after that campaign goes out we re-send the campaign to 399 contacts that did not open the campaign. Will we have exceeded our 251 - 500 people (recipients?)?Another question, if we have over 137,000 active profiles but never send out a campaign, will we still be charged $1,600/month just because we have that many “active profiles.”Hope my examples make sense, because I am royally c

7
Lorena Jaqueline
Active Contributor I
1 year ago
L
Contributor I
LuukeeContributor I
asked in Accounts and Settings

Downgrade email plan to free

Hi! Might be a strange question, but how do we downgrade our account back to the free plan? FYI we have 155308 Active Profiles  5797 Suppressed profiles and are currently on the 500 people - $20 / month plan. Not sure if that matters.Asking because we couldn’t find any way to downgrade (back) to the free plan.Thanks for your help!

1
Dov
2 years ago

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