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Downgrade email plan to free

  • 26 January 2022
  • 1 reply
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Hi! Might be a strange question, but how do we downgrade our account back to the free plan? FYI we have 155308 Active Profiles  5797 Suppressed profiles and are currently on the 500 people - $20 / month plan. Not sure if that matters.

Asking because we couldn’t find any way to downgrade (back) to the free plan.

Thanks for your help!

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Best answer by Dov 26 January 2022, 19:35

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Userlevel 7
Badge +54

Hi @Luukee,

Thanks for sharing this question with the Community.

First, you’ll cancel your account (don’t worry all of your data will be maintained) and then you’ll reactive it as a free account.

Turn flows back to live once you reactivate your account back to a free subscription. Additionally, you may need to enable any ecommerce or third-party integration once you reactivate.

Thanks for being a member of our community!

 

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