Topics started by Charmed Creations LLC

2 Topics

Recently active

Most views Most replies

Charmed Creations LLCContributor I

asked in Lists, Segments, and Profiles

Segments messed up after changing Shopify collection title

I changed a collection name after setting up my klaviyo segment and lost all my profiles...it went from 149 down to 6. How do I find and merge all profiles that have purchased this product line? I’ve tried a couple different ways...I’ve tried by collections which is not working because the collection title was changed...and I’ve tried by vendor which I noticed was set up in my Shopify account incorrectly so….how do I get all these profiles in one net to add them to a segment?

2 years ago

Charmed Creations LLCContributor I

asked in Campaigns and Flows

Flow Question And How Shopify Collection Name Changes Effect Flows (If at all)

Newbie here (wave) just joined the beginning of May.Does changing a title of a Shopify collection effect Klaviyo flows associated with the name changed collection? I had a flow that seemed to be working and now its not and that is all I can think that might be the cause. Also, how long does it take for a profile to populate into a flow? I have one I’ve been watching from 17 hours ago. However, another profile was added to a different flow and they just ordered….so? I think my flow is messed up but I’m not sure where. This is how Its set up... TRIGGERPeople will enter this flow when they Placed Order.TRIGGER FILTERS (1)Collections contains (Brand)FLOW FILTERS (1)Has not been in flow in the last 90 daysThis is a brand new customer...they ordered from that brand but they are not in the flow...I also checked if they accept marketing and they do. I’m lost.

2 years ago

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Most helpful members this week

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us