Topics started by rotax

2 Topics

R
Contributor I
rotaxContributor I
asked in Lists, Segments, and Profiles

Not ALL "Placed Order" Profiles from Shopify are Appearing in Klaviyo?

Trying to figure out why a bunch of profiles are missing in klaviyo (integration with shopify). Example: I pick a day & look at the total order count in shopify, then look at the same day in klaviyo (analytics, metrics→ placed order and the count is the same. (as expected...say 50 Orders in both)Then I make a segment in klaviyo….> Placed Order, at least once, between dates and put the same day 09/22/2023 to 09/22/2023 (I've tried with a range of days as well). ie 09/22/2023 > 09/23/2023 (or wider range) and “create” the segment and the profiles that appear in the segment are a SMALL fraction of the overall placed order for the day or range (not like 10% off, like 85% off).All orders are actual orders, real paying customers, email entry must be made before ordering (ie 100% of our customers have profiles with email that would get sent to klaviyo.On the check out, we don’t have an opt in for email marketing, but I notice in the orders some have opted in to email marketing and s

1
stephen.trumble
Community Manager
6 months ago
R
Contributor I
rotaxContributor I
asked in Integrations and Reviews

Facebook Integration - Huge Audience Match Gap for Segment CSV

Created a segment in klaviyo that’s around 70,000 emails/names/addresses and sync’d with FB via the integrations and created a new audience. FB audience mgr says that the audience is Less than 1000 AFTER Matching. I know there is definitely an issue hashing because this 70,000 segment contains ~15,000 email/names/address from another segment that resulted in a match of ~11,000.I’ve tried deleting the sync on both sides (K & FB) and re-doing and got same result.Just downloaded CSV of same 70,000 and giving a run at uploading it to FB to see if same occurs.  FB Audience Mgr says that it’s still populating but has already turned up 50,000 profiles. Any ideas as to why the integration isn’t netting the same results as uploading the CSV? For this particular segment, it’s not so important that it’s dynamic (adds/drops) but definitely has me wondering about other custom audiences in FB via syncs….

1
alex.hong
2 years ago

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