Topics started by KCC

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KCCContributor I

asked in Campaigns and Flows

Customer Flow when they purchase specific product

Hi Everyone! Klaviyo user for a number of years now, however I’m unsure how to approach this specific use case. I’m going to be listing products that are fulfilled via my printing partner in my store, so I’m looking to create a flow so these customers get a different post purchase email sequence. These products will be in their own collection (shopify)I’m thinking i’ll need three flows in total1. Customer orders just the printed product2. Customer orders printed products plus other products that I fulfil3. Customer doesnt order printed product (this I already have setup)Where I’m getting a bit stuck with this is the logic around the triggers to keep things tidy & easy to maintain so just looking to get some guidance. I could either create a specific list for users who buy the printed product and then a flow for those?Or create three triggers based on the purchase behaviour (above) which i add into my current post purchase thank you sequence & just add the different flows there?

1 year ago

KCCContributor I

asked in Campaigns and Flows

Creating a flow for specific shopify collection & one/first purchase

Hi Everyone, I’m hoping you’re able to help with the definition of a specific email flow. I would like to send a post-purchase free shipping code to those who place an order that includes a product from our Christmas shopify collection. I only want to send this code to them once, so if they purchase from the christmas collection a second time they wont receive the free shipping code again. I’m a little stuck with the definition on this one and hoping the community is able to advise?Thank you!

1 year ago

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