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How can I translate sign up form validation messages?

  • 25 February 2021
  • 35 replies
  • 3197 views

Userlevel 1
Badge +2

I’m looking for a way to translate validation messages used in sign up forms.

The Language of the list is set to Polish but despite that the validation messages, like: “This field is required” or “Please enter a valid email address”  are presented in English and I’m unable to locate settings to either set them to Polish or translate.

Please kindly advise.

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Best answer by David To 6 June 2021, 16:38

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35 replies

Thank you very much @Leonovit , that solve the problem 👍

Hi @Fenrir: just place it in your regular css-file

Still can't translate these fields? An update would be much appreciated!

@Leonovit where do you place your css code please?

Userlevel 7
Badge +60

Hi @Leonovit

 

Thank you so much for sharing this to help out your Community users and share your wisdom with others! 

 

This is what makes our platform great! 

 

-Taylor 

i fixed this only by css. I looked for the specific elements where the validation message is displayed, then set the font-size to zero and add a pseudo-html-element with my translation - in this case german. This will not work in a multi-language scenario. Hope this helps:

 

#klaviyo_ariaid_3, #klaviyo_ariaid_4, #klaviyo_ariaid_5  {
font-size: 0px !important;
}
#klaviyo_ariaid_3:after, #klaviyo_ariaid_4:after, #klaviyo_ariaid_5:after {
content: 'Pflichtfeld';
font-size: 12px;
}

 

Userlevel 7
Badge +60

Hi @geneviever

 

Yes, while this is still the case, I will submit this as a feature request! 

 

-Taylor

Hi, 
Can someone confirm that those error message  « This field is required » are still harcoded and cannot be modified ?

Thanks in advance,
 

Userlevel 7
Badge +60

Hey @blecom,

Our product team is aware of this Product enhancement to have the ability to translate those error messages within signup forms. At present those error messages are hard coded to display in english and is not adjustable. 

The current work around and best answer to allow the validation messages to be translated would be to custom code and use your own custom signup form. You can find resources we offer on how to build your own custom signup forms using HTML/CSS from the Help Center articles below. Because using a custom built signup form allows for more customizations that is dictated by how the form is built, it offers more flexibility in its behavior such as having those error/validation messages appear in a different language.

If we receive any updates from our Product Team regarding the enhancement of this feature, we’ll be sure to update this thread with the news!

Happy holidays!

David

Badge +1

Hi Team-Klaviyo!

Could you solve the problem to translate validation messages used in sign up forms?

 

Please tell me yes, I guess it wouldn’t be that hard to add this to the settings, right.:sweat_smile:

Userlevel 7
Badge +60

Hey @Kongamato9,

Really appreciate you point this discrepancy out! I’ll pass your note over to our Product Team to include in our product enhancement request. 

David

Badge +1

Hey @Kongamato9,

Apologies for your frustration regarding our current limitation to edit and translate those fields. I’ll ensure your feedback is heard and pass it to our Product Team to continue exploring implementing this product enhancement. 

David

Hi, David! 
Thank you for reply. 
I have decided to give myself a one more try with Klaviyo. 
Hope the things will work out well. 

I found errors in Korean language translation on this page. 
Would it be possible to change it from the backend, if I provide the correct version of the text?

Thank you. 

 

Userlevel 7
Badge +60

Hey @Kongamato9,

Apologies for your frustration regarding our current limitation to edit and translate those fields. I’ll ensure your feedback is heard and pass it to our Product Team to continue exploring implementing this product enhancement. 

David

Badge +1

Hi, David, many thanks for this.

Should I follow the same procedure fixing the problem below too? Encircled are translated values by default for I can’t seem to find an editor.

Thanks again

Iztok
 

 

Hello!
This is just insane. I am sorry for the language, but I am really frustrated after I realized that those values cannot be edited. English language is not the only language used in the world, but the Klaviyo tech guys seems don’t to be aware of that. Going to look out for another software with more editable language translation settings.  

Badge +2

Waiting to Portuguese/Brazilian translation.

Userlevel 7
Badge +60

Hey @Manu Segarra,

We currently do not have any available updates on this product enhancement to translate the form error messages. We highly appreciate the patience as our product team continues to makes add improvements to Klaviyo. 

We’ll be sure to provide an update in this thread with any news we receive from our internal teams!

Thanks for being a member of our Klaviyo Community and for patience!

David

Badge +1

Hi there:

Any updates so far to be able to translate forms error messages?

 

Kind regards.

Badge +2

This is a really important feature, please don’t forget it.

Badge +1

I need this too pls. Customized error messages for sign up popups pls. THX

Userlevel 7
Badge +60

Hey @jeandevesvrotte,

At present we don’t have any updates available regarding the product enhancement feature request made by @julie.accardo to allow more customization in the error messages of the signup form. When any updates do become available, we’ll share them in this Community post to inform other Community members who may be following along. 

Have a great day!

David

We have the same problem for French language! Could you update us please? 

Userlevel 7
Badge +60

Hey @Iztok,

Thanks for providing that screenshot! Since the email/template you are referencing is the Email Confirmation, also known as the double opt-in confirmation email, the language for this email would be controlled by the list setting that this email is linked to. You can update your list’s language setting my navigating to the list and going into Settings near the top as detailed in the How to Customize Content Based on Language article. 

Also, keep in mind that since the double opt-in email confirmation email pertains to one’s consent, certain elements in that email cannot be edited as I’ve elaborated on in the following Community Post:

David

Badge +4

Hi, David, many thanks for this.

Should I follow the same procedure fixing the problem below too? Encircled are translated values by default for I can’t seem to find an editor.

Thanks again

Iztok
 

 

Userlevel 7
Badge +60

Hello @Iztok,

Those fields you are highlighting with the message of “This field is required” is actually hard coded into all Klaviyo signup forms as English and is currently not adjustable to displayed in a different language.

That said, I know that @julie.accardo has submitted a feature request to the Klaviyo Product Team to consider as a future iteration to allow these error messages to be translated. Julie has also brought up a great work around of using custom/legacy forms built on HTML to counteract this in the Community post below:

Additional resources that may be helpful in building out your own custom signup form would be the following articles:

Hope this helps!

David

Badge +4

Hello, I am quite late to the discussion, but I have a similar problem. I would like to translate This field is required to something in my language: Slovenian.

I switched the language to Slovenian. This is an embedeed signup form. 

 

If Klaviyo need a Slovenian value I will gladly provide one :).

I encountered the same problem in Abandoned cart flow, where I can’t find a way to translate values like quantity and Cost.

I hope there is a way to solve this.

Best regards,
Iztok 

Userlevel 5
Badge +8

Hi there,

Thanks for sharing that screenshot. I understand your question now.

Unfortunately, that label field only allows text, not HTML. However, I am happy to pass this feedback along to our product team as well.

Best,

Caroline

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