Pop-Up & SMS Issues

Hello @JMD71,

I would suggest checking to see if you have double opt-in enabled in your newsletter list. Since you’re adding users to two separate lists, you’ll need to confirm opt-in for each list if it was enabled for both. 

I suspect you may have confirmed your opt-in for the SMS, but did not confirm the email opt-in. Hence why the profile is displayed as having opted into SMS but not email. 

Similarly, it wouldn’t be surprising to see your flows not triggering if it was opt-in related. Users would only trigger the flows when they are truly added to a list. This would require them to confirm their double opt-in email as detailed in our Understanding the double opt-in process Help Center article. 

Did you happen to already consent to SMS prior to setting your SMS welcome series flow? I suspect that test profile you are using may not have triggered the flow due to a timing issue. Flows are not retroactive. This means that if someone was already on a list before the flow was live, setting the flow would not automatically put the recipient into the flow. Instead, you’ll want to use the add past profiles feature. I would recommend taking a look through our Understanding how adding past profiles works in Klaviyo and How to add past profiles to a flow Help Center articles on this. 

I hope this helps!

David