your sms resubscribe message which cannot be changed is asking people to reply with “unstop” with the double quotes around the unstop. Users are replying with exactly “unstop” with the double quotes and they are not able to resubscribe because that is obviously the wrong trigger word.
Can you add “unstop” with the double quotes as a trigger or remove the double quotes from the wording so it doesn’t confuse people?
Best answer by Taylor Tarpley
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