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Klaviyo SMS embedded form not passing Subscribers to list on Desktop?

  • July 10, 2024
  • 1 reply
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So I embedded an SMS input form into a Shopify page.

On mobile, users are being added to my Subscribers list when they tap the button and confirm with text, BUT when they input their number and submit on Desktop, they are not being added to the Subscribers list.

What could be the issue?

Best answer by kaila.lawrence

Hi @losvientos! Is your SMS list set to double opt-in? If someone subscribes via desktop they would need to confirm via text in order to be subscribed and added to your list. 

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kaila.lawrence
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  • 499 replies
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  • July 15, 2024

Hi @losvientos! Is your SMS list set to double opt-in? If someone subscribes via desktop they would need to confirm via text in order to be subscribed and added to your list.