I have a phone number and consent block on my sign up form, but when I get the numbers it says “No Phone Number” as the reason for a skip. But then when you look at every phone number profile, it has the number attached and consented on their profile.
I’m not sure why it’s skipping and thinking it’s not a real number? Any ideas on why this is happening? It’s happening to every number I get through my sign-up pop up.
Best answer by David To
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+2
Hi
I'm here to help with your SMS sign-up form issue. Let's see if we can resolve it together! 🙌
First, let's make sure the phone number field on the form is correctly labeled as "Phone Number".
Double check that the phone number is entered in the proper format, including the country code.
Make sure the consent block is properly set up and labeled as "Phone Number Consent".
We want to confirm that the form is submitting the phone number data to the correct field in your Klaviyo account.
It's always good to make sure pop-up blockers or firewalls aren't interfering with the form submission process, so let's turn those off if they're enabled.
If after trying these steps you're still having trouble, don't hesitate to reach out for further assistance.
I'm here to help! 😄
+60
Hey
Adding to all of
Depending on how things are setup, sometimes SMS consent and/or a phone number may not be recorded in time when your subscriber triggers a flow. In my experience, this most commonly occurs if the following conditions are met:
With single opt-in enabled, users who subscriber to the first email step of the multi-step form would immediately trigger the flow. Without a time delay between your trigger and the message, it does not give enough time for your subscribers to provide a phone number and consent to SMS.
You can check if this was the case by reviewing the timestamp of when that particular subscriber was skipped from the message versus their consent timestamp on their profile.
Using double opt-in or time delay in the flow are typically the easiest way to alleviate this sort of behavior.
David
Thanks so much!
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