success page doesn't display if SMS opt in is skipped

  • 24 November 2022
  • 1 reply

Badge +2

So if a person adds their email the SMS option pops up. But if they say no thanks then the flyout just closes without going to the success step which tells them to check their emails.

I can’t figure out how to make this work. Did i break something when I removed the SMS option then added it back? 


Best answer by stephen.trumble 25 November 2022, 19:26

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Userlevel 7
Badge +60

Hey @wildeauthor 

Welcome to the Klaviyo Community! Congrats on your first post on multi step forms!

I'm sorry to say that currently the only way a customer can see the the Success Message is by completing each stage of the form. We do store information from each step of your form so if a customer only fills out one page, any information they submit from that page will be added to their Klaviyo profile as long as they've also entered an email.

A slight workaround here is to add your Success Message to the top of your second SMS Opt-in step. This would inform your customer to check their email even if they click No Thanks on the SMS step.

Hope this helps!