I’m sending an SMS campaign set for 10 am recipient’s local time zone. Why is it I’m getting this message when everyone on my SMS list has a +1 (U.S. only) phone number and the time is within the 9am to 8pm window?
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I’m sending an SMS campaign set for 10 am recipient’s local time zone. Why is it I’m getting this message when everyone on my SMS list has a +1 (U.S. only) phone number and the time is within the 9am to 8pm window?
Best answer by Carl Reynolds
It could be because that whilst your profiles may have American numbers, some of the profiles could be based outside of the US.
This could be customers using VPNs, on vacation etc.
See if you can create a segment with the rules “properties about someone → country -→ does not equal United States” and exclude them from the send. If that doesn’t help reach out to support to see if you can override this error message.
Best,
Carl Reynolds
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