Good afternoon! I am new to Klaviyo. I did a custom catalog and abandoned cart shipping integration using the Klaviyo API. The recorded data is correct, but when creating a product feed to track abandoned carts, if I choose the "Custom for each customer" option, then the "Products a customer has added to cart" option is not displayed ” did it ever happen to you? How did they fix it? From already thank you very much.
I understand that you have the Added to Cart metric, but do you have the Viewed Product metric in your account? I’d recommend adding this as the next step, as its absence could be blocking this functionality. If yours is a custom integration, you can find these instructions here:
Good afternoon. Thank you very much for answering.
If I have the 'added to cart' event in the klaviyo account, I added this metric and the 'abandoned cart' metric, both with the event endpoint (https://a.klaviyo.com/api/events/). When the cart is abandoned on the customer's vtex page, our application registers the abandoned cart event in Klaviyo and also for each product added to the cart it sends a request of the type 'added to car't. But anyway I don't see the "Add to cart" option when I want to create the email sending flows. It's not clear to me how Klaviyo relates each item added to the cart to the abandoned cart itself.
I already did everything indicated in the documentation and also the guide "Understanding the new product feeds experience", however, I still don't see the "Products a customer has added to cart" option. The catalog, the "Add To Cart" and "Abandoned Cart" events are already configured. The product id that I gave you in both events is the same product id in the catalog, but the option is still not activated. I need that option to be displayed so that the client can use the integration we do through the klaviyo api and it has to be as soon as possible since we don't have much time. @Brian Turcotte, could you please tell me if there is anything else missing to enable? Or could you provide me with some example of integration with api?
I understand that you have the Added to Cart metric, but do you have the Viewed Product metric in your account? I’d recommend adding this as the next step, as its absence could be blocking this functionality. If yours is a custom integration, you can find these instructions here:
Good afternoon! I am new to Klaviyo. I did a custom catalog and abandoned cart shipping integration using the Klaviyo API. The recorded data is correct, but when creating a product feed to track abandoned carts, if I choose the "Custom for each customer" option, then the "Products a customer has added to cart" option is not displayed ” did it ever happen to you? How did they fix it? From already thank you very much. cwc schedule
I recently started using Klaviyo and encountered an issue with the custom catalog and abandoned cart tracking feature using the Klaviyo API. While the recorded data appears to be correct, I'm facing a problem when creating a product feed to track abandoned carts. Specifically, when I choose the "Custom for each customer" option, the "Products a customer has added to cart" option is not displayed for selection. Has anyone else experienced this issue before?