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Products are shown under Content->Products, but they are not shown in email editor


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Hey I have a troubles with products visibility. I can see all of the products when I go under Content->Products but I don’t see them when I add product block in email editor.

Integration looks like its working fine.

Here are screenshots from klaviyo and woocommerce:

 

Best answer by Brian Turcotte

Hi @Branko4453!

I’m going to run this by Engineering and I’ll update the thread as soon as possible!

 

Best,

Brian

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6 replies

Brian Turcotte
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Hi @Branko4453!

Before you can select products in an email product block, you have to create a product feed to select from. Here’s a Community thread explaining this with instructions:

 

Additionally, here’s our Help Center article for more detail:

 

I hope this helps, and thanks for using the Community!

- Brian


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  • Author
  • Contributor I
  • 3 replies
  • July 3, 2023

Integration with woocommerce already creates one product feed, and problem is that products are not shown in that feed (if I add this products in email when I preview email, it’s blank).

 

Second problem is that when I want to create product feed there are no products shown to pick them.


Brian Turcotte
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Hi @Branko4453,

 

My apologies for delay here! It’s possible that your products are not marked as “Published”, as explained in this Community thread:

 

I would recommend following the steps in that thread to eliminate that as the cause.

 

Best,

Brian


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  • Author
  • Contributor I
  • 3 replies
  • July 11, 2023

Hey Brian, as you can see on my screenshot they are published and that’s why situation is even more confusing me.


Brian Turcotte
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Hi @Branko4453!

I’m going to run this by Engineering and I’ll update the thread as soon as possible!

 

Best,

Brian


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  • Author
  • Contributor I
  • 3 replies
  • July 27, 2023

Okay thank you