Hello everyone,
I am encountering some questions on the abandoned cart flow:
This is the trigger for the abandoned cart flow that I plan to execute based on Klaviyo template, here comes the question: should I put another filter to split out new vs returning customer?
For example: Adding another condition in Flow Filter where Placed Order zero times since all time.
In this way only new customers will get abandoned cart email.
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Or another way is I keep the current filter condition, then further down the flow I split it like this:
In this way, both new and returning customers will still get the abandoned email.
Would like to know which way is better? Thanks for all the input!
Best answer by In the Inbox
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