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Error when exporting Klaviyo template into Shopify


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  • Contributor IV
  • 7 replies

Hi,

I’m trying to export my Klaviyo designed emails into Shopify. I have saved as templates in Klaviyo and am exporting the HTML over. However when I try and save and view in Shopify I receive an error message as shown below:

 

 

Please could someone tell me if this is and issue with Klaviyo or something I need to seek help with on Shopify?

 

Thanks

Best answer by stephen.trumble

Hey @kflo 

Thank you so much for coming to the Klaviyo Community for help with your email template.

Because this is a server error with shopify you will need to reach out to Shopify Support. 

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5 replies

stephen.trumble
Community Manager
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  • Community Manager
  • 1518 replies
  • Answer
  • March 18, 2022

Hey @kflo 

Thank you so much for coming to the Klaviyo Community for help with your email template.

Because this is a server error with shopify you will need to reach out to Shopify Support. 


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  • Author
  • Contributor IV
  • 7 replies
  • March 18, 2022

@stephen.trumble 

 

Thanks, I’ll check in with shopify support now


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  • Contributor I
  • 2 replies
  • March 26, 2022

@stephen.trumble I am having the same issue. Shopify are working on figuring it out - have you had any luck yet?


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  • Contributor I
  • 1 reply
  • March 28, 2022

I am having the same issue, Shopify said its Klavyo’s problem to fix? has anyone figured out how to fix this problem?


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I am going through the same issue. Contacted support and both Shopify and Klaviyo are playing the blame game on each other. It’s frustrating.