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Flow analytics (view activity) not updating or displaying correctly?

  • 25 April 2022
  • 3 replies
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Userlevel 4
Badge +9

Hi, I’ve recently created a welcome flow and I noticed the following:

  1. An email on day 3 shows delivered = 3
  2. there is a time delay of 1 day after this email
  3. the time delay is followed by a conditional split, which shows waiting, yes and no all = 0

However, if I click on “view activity” for the split, I can see that there are 3 profiles waiting:

Am I missing something about how this is displayed or is it not updating correctly? It’s a fairly large flow with a lot of splits. This is a new flow but the emails haven’t been in manual status or anything like that.

Thanks!

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Best answer by alex.hong 25 April 2022, 22:27

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3 replies

Userlevel 7
Badge +58

HI there @wernstrom,

The reason there aren't more people in "Waiting" is because it's a little display glitch in our Flow views, which our engineers are aware of but if you click on "View Activity" you will correctly see 3 people are waiting. If you didn't make the second email Live until the day after the Flow is sent, the three folks in waiting are those who haven't already exited the Flow. ​

Going to speak on some hypotheticals here just in case and because I do not know the full scope/setup of your flow. 

If the initial 3 users did not enter this flow after, it might be because the flow was created after they entered the list. If the flow is triggered by the action of joining the list, those 3 subscribers did not enter since they had already joined the list. In order to get those profiles in the flow, you can back-populate the flow. In order to back-populate you can click Manage Flow > Back-Populate Flow recipients. 
From there you will have two options: back-populate relative to when they joined the list OR back-populate relative to button click. If you want them to enter the flow from the beginning, you'll want to select relative to button click. 

For more, you can check out our guide on How Back-Populating Works in Klaviyo

 

Thanks!
Alex

Userlevel 4
Badge +9

Thanks @alex.hong , the hypotheticals don’t apply in this instance so I’d say it’s the display glitch. Thanks for clarifying! Any idea on when it may be fixed?

Userlevel 7
Badge +58

Hi @wernstrom,

Glad I could help clarify.

As of now, I do not have a time estimate on when this might be fixed. However, I will let the respective teams know about this ongoing problem. Although not common, it does create some issues as you see when it comes to understanding flows.

 

Thanks!
Alex

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