I used my two gmail emails to test my welcome email flows and both of them got the email with no problem, but when I use my school domain email @xxx.edu to sign up the newsletters, I didn’t receive anything. I checked the spam, no emails there either. Does someone know what’s wrong with it? Is it only for school domain? Or any other domain like yahoo or outlook also can’t receive it? Thank you!!
Userlevel 5
+12
Hi
Thanks for the question.
If you only send a test to this emails then it would be good to create a fake campaign with only that emails you want to check.
Then to check what happened to emails that was send to this particular domain search in Klaviyo for any email from that domain and check was it delivered properly and if not what caused the issue.
Maybe it was blocked by spam assassin as in example below. If yes than you need to connect directly with domain owner to whitelisted you or you need to upgrade you deliverability level - to dedicated IP for example.
Userlevel 6
+21
Hi
Katherine
Hello
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