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Error Message when setting up Google Ads Integration and creating a new audience


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I’m setting up a new integration for Google Ads, however, when i am prompted to create a new audience I get an error message

Could not create audience

We encountered the following error: "{errorMessage}" Please check values and try again.”

 

Best answer by Brian Turcotte

Hi @daveCC!

Just checkin in - is this issue still occurring?

Best,

Brian

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5 replies

bluesnapper
Partner
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  • Champion & Partner
  • 734 replies
  • December 4, 2023

Welcome to the community @daveCC 

Apologies if you’ve checked this, but does davetest already exist as an audience in your Google Ads account? Your new audience name needs to be unique.

Regards

Andy


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  • Author
  • Contributor I
  • 1 reply
  • December 6, 2023

Thanks bluesnapper, 

 

unfortunately, have already tried with a number of different audience names that don’t exist and still get the same answer.


Brian Turcotte
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  • Klaviyo Alum
  • 1393 replies
  • Answer
  • February 8, 2024

Hi @daveCC!

Just checkin in - is this issue still occurring?

Best,

Brian


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  • Contributor IV
  • 10 replies
  • July 1, 2024

I have a similar problem, the error message is: “We are unable to create the audience at this time. Please try again later.”

 

All goes well until the point I’m trying to Select an Audience → Create an audience.

 

What went wrong?

 

Thx,

 

Attila

 


kaila.lawrence
Community Manager
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@Sol Deli I see you opened another thread with this question. Let’s chat there.