+1
A customer submitted a review and I got an email. I can see the review from the link in the email, I can also see the review linked in the product in Klaviyo but I can not see it in Kalvioyo in the Reviews - All Reviews and ofcourse it does not show along other reviews.
Best answer by Brian Turcotte
View originalI have noticed the same thing myself. You can check who submitted it by doing “All Reviews → Options → Export Reviews” and seeing it in Notepad as a CSV.
I have a feeling that Klaviyo reviews waits a few days to purge the reviews that don’t have a comment or are duplicates from the same e-mail/person. The problem is that if someone accidentally leaves a 1-star or 2-star review, it publishes automatically.
View my thread for more details similar to your issue:
I do believe they should change the software to wait a few days before publishing 1 to 3-star reviews but immediately publish 4+ star reviews especially if they don’t have a comment.
+36
Hi
I will pass this along as product feedback to our Reviews team!
- Brian
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