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Product Review does not show in All Reviews section

  • 1 April 2024
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A customer submitted a review and I got an email. I can see the review from the link in the email, I can also see the review linked in the product in Klaviyo but I can not see it in Kalvioyo in the Reviews - All Reviews and ofcourse it does not show along other reviews. 

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Best answer by Brian Turcotte 25 April 2024, 05:27

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I have noticed the same thing myself. You can check who submitted it by doing “All Reviews → Options → Export Reviews” and seeing it in Notepad as a CSV.

I have a feeling that Klaviyo reviews waits a few days to purge the reviews that don’t have a comment or are duplicates from the same e-mail/person. The problem is that if someone accidentally leaves a 1-star or 2-star review, it publishes automatically.

View my thread for more details similar to your issue: 

I do believe they should change the software to wait a few days before publishing 1 to 3-star reviews but immediately publish 4+ star reviews especially if they don’t have a comment.

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Hi @BizareState and @Luke T.!

I will pass this along as product feedback to our Reviews team!

- Brian

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