Good day all. I logged in to a client account this morning and created a test segment no problem. I tried again around 3pm EST today and could not create any new segments. Same result in several accounts. Anyone experience the same issue?
Best answer by alex.hongView original
Thanks for reporting this in the Community.
Our segment and support team did notice a bug today that began a bit before the mentioned time. It should now be fixed. Apologies for the inconvenience.
Thank you Alex. All good. Cheers. Jim
I am having the same issue. I build the segment and then click create segment and nothing happens and I get this error message. Do you know what’s going on?
Thanks for reaching out. We have gone ahead and notified Support of that issue. Check your inbox for further emails from our Support team as they find updates.
I am having this same problem. I set the definition and click the create segment button and nothing happens other than a little spinner circle in the button. I tried to send an email to support and that got an error and would not send. The chatbot just ran me in circles. Any help/suggestions would be appreciated.
Do you happen to manage multiple Klaviyo accounts? Oftentimes when there are hang-ups like this it means you may be trying to do something in one account while actually logged into a different account.
Alternatively, this may be isolated to your browser. I would suggest: