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Deleting suppressed profiles, profiles still counting against me

  • 14 January 2022
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I didn’t do my homework and have been deleting suppressed profiles mistakenly thinking those were individuals that didn’t want to receive my emails so why keep them on my list. However, even deleted, those profiles are still counting against me as active profiles and being billed for a lot more profiles than I actually have. How can I permanently delete these now non-existent profiles so my account and stats track against my true number of active profiles? Thank you! 

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Best answer by alex.hong 14 January 2022, 19:39

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Hi there @kjb23,

Welcome to the Community! Hope to provide you with some info regarding suppressed profiles. 

Klaviyo's pricing tiers are based on the total number of active profiles in your account. An active profile is any profile that isn't suppressed. Klaviyo does not charge for suppressed profiles. If you navigate to your Account Overview, you will only see active profiles referenced in terms of counting against your plan limit. 

For more information on this, please see About Suppressed Profiles in Klaviyo.

 

Hope this helped!
Alex

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