How can I send customer a simple thank you for subscribing email when they subscribe? I have a flow set up but it can take hours for the first email to arrive if at all. All I want to do is create a ‘Thank you for subscribing’ email with a discount code that will arrive in their inbox straight after they have subscribed. that is all. I don’t want them to have to do the ‘double opt-in’. I’ve set it to Single Opt-in, but they aren’t receiving an email straight away. This was so easy in Mailchimp and I’ve spent hours now trying to sort this, any help would be appreciated!
How can I send customer a thank you for subscribing email when they subscribe immediately
Userlevel 5
+12
Hi
If you don't put any delay email will be send immediately I don't have ay issue with that.
Userlevel 7
+60
Hey
Welcome to the Klaviyo Community! So glad you found your way here for help with your Welcome Series. Thank you
Jakub is right, there might be a few minutes delay from completing the signup form to receiving their welcome email, but your customers should receive their first email pretty quickly unless there is a time delay or double opt in is selected. Could you share a screenshot of your flow trigger/filters? Also your signup form is directed to the correct list in your account that is linked to your Welcome Series flow?
+1
Thank you so much for taking the time to assist! I think we have sorted it. The issue was the accounts we were testing it on were already subscribed a long time ago which meant it didn’t want to send the email out. We removed them and tried again and it all worked! :). Thanks!
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