Hi there,
I have a segment filtered for all customers who have ordered at least once from my Shopify store. I sent this segment an email a few weeks ago. Now that I want to send another email, I only see a few customers. It looks like the segment is only showing customers that have ordered from my store since the last email was sent. I can’t figure out how to get all the customers who have ordered back into the segment.
Any ideas?
Best answer by NeuroNaturals
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+37
Welcome to the community
A ‘placed order over all time’ segment should look like the one below for Shopify.
Can you share a screengrab of your segment conditions?
Thanks
Andy
Thank you so much for the quick reply and warm welcome,
+37
Hi
That’s very strange!
Have you checked the profiles of the purchasers who are not in your segment to see that a placed order event has been captured from Shopify?
Also check https://www.klaviyo.com/analytics/metrics » ‘Placed Order’ » activity feed.
Let me know how you get on.
Regards
Andy
The purchasers who are not in the segment that placed an order were in Klayvio previously, so I am not sure what changed.
I checked the metrics section as advised. The below chart shows the total purchases, but when I go to activity feed, I only see the 3 purchasers mentioned. Is there a way to refresh the data coming from Shopify?
Ok I may be on to something. For some reason the purchasers missing do not have a profile in Klayvio. That makes no sense. Is there an easy way to push them from Shopify back to Klayvio?
Aubrey
I have figured it out! We had 3K+ customers in Shopify but our free Klayvio subscription can only have 250 profiles. So our actual customers were pushed out of that 250. I cleaned up Shopify and now see the customers back in the segment I want. Phew.
Thank you for your support!
Aubrey
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