I’m having a problem with Klaviyo.
Few weeks ago I connected Klaviyo to my Prestashop account but I realized that there is a problem with location in Klaviyo.
I try to explain myself. When a person fills the registration form on my ecommerce has to give us some information (including the place where this person lives). Even if now Klaviyo and Prestashop are connected, Klaviyo doesn’t take the location from Prestashop, but from somewhere else. The problem is that sometimes the information Klaviyo takes is wrong. Since we send newsletters based on where people live it’s important that the locations are correct.
Do you know how I can fix this issue?
(I hope I’ve made myself clear. Otherwise I am available to answer your questions).
Best answer by stephen.trumbleView original