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Klaviyo portfolio demo webinar: Simplifying multi-account management

(Wed, 15 May, 3:00 pm)

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Replies posted by Ascend88

5 Replies

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FlyssContributor IV

asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

Hi DavidThanks for your clear explanation. I tested again, it’s done now.Thank you again.

8 months ago

FlyssContributor IV

asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

Hi DavidI would appreciate if you could help me on the above issue please. Thanks

8 months ago

FlyssContributor IV

asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

Hi DavidThanks for your response.My existing Flow is correct using the correct store’s email address. But the Sign-up Form (Success), I still can’t change the Sender Email Address to the correct store’s email address. I can’t see any options to do this change (I went to Style, Targeting & Behaviour etc., not see any options to change the sender email address). Please help, how to change the Sender Email Address in Sign-up Form Email Popup (Success) please? Thank you very much.

8 months ago

FlyssContributor IV

asked in Accounts and Settings

Default sender email is not showing i.e. wrong email showing on emails to customers

I changed My default sender email address on my Klaviyo as my company store email (before was wrong, using my personal email). Then Klaviyo sent me email to reconfirm this change, I also reconfirm this change by going to Setting, Organization, Contact info, Default sender email address, all are correct using my store email address now.However, emails are still coming from my personal email instead of my company store email on Email Popup that I setup in Sign-up forms for Bounced visits on my store. It may also happen on Abandoned Card that I setup in Flows.Please help, how can I fix this error, because email marketing from personal email looks very unprofessional.Thank you

8 months ago

ADrennanContributor I

asked in Sign-up Forms

Sign Up Form Not Sending Confirmation Email

I have changed the default sender email address to my store email address (originally using my personal email), but my sign-up email (popup email success), why still send using my personal email and not the default store email?Thanks

8 months ago

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