Replies posted by megk

2 Replies

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megkContributor I

asked in Analytics and Deliverability

Bounce rate increasing exponentially?

Hi Katherine, By “engaged subscriber” — I mean that these are users that have been opening, clicking, and engaging with our emails, and noticed that they’re no longer receiving our communications, not a specific segment or metric. We turned on our dedicated domain in September of 2021, and warmed it appropriately via the path Klaviyo suggested. Since then, we were using both Campaign Monitor and Klaviyo concurrently — we recently shuttered our Campaign Monitor sends, and now solely sending through Klaviyo. It looks as though the majority of users not receiving our emails are from icloud, mac, and me.com domains, as well as a handful of others. We’ve instructed our users that are experiencing repetitive bouncing to whitelist us, add us to their email address book, and so on — to no avail. The “Domain Not Found” and the “Invalid Sending Address” pieces of the puzzle are making us scratch our heads… Thanks again!

8 months ago

megkContributor I

asked in Campaigns and Flows

Recipent Activity is Empty

Sorry for the confusion, by “received email” I mean the recipients tab, and that is populated, however the rest of the available tabs have numbers, but the tabs are not populated with data/the provided # of datapoints that should be populated according to the number associated with each tab next to the title of the tab. Thanks so much for your help and the updates, Alex!

1 year ago

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