Topics started by Mau

2 Topics

M
Contributor I
MauContributor I
asked in Campaigns and Flows

Event variable for ImageURL inside of an Items variable?? Please help

Hello, I am having a really hard time getting the image to show up for a Started Checkout flow. I understand how to use the event variables and how to call them, but what I don’t understand is how to call an Image URL that is inside an Item event variable, like this:  Items: [{"ProductName":"Buttons","Quantity":100,"ProductURL":"https:\/\/www.XXX\/button-printing","ImageURL":"https:\/\/dv12lc9eedkje.cloudfront.net\/XXX\/images\/usertemplates\/6132\/123_7083_13746214_1_thumb.png","ItemPrice":0.88,"RowTotal":88,"ProductCategories":"Patches Pins & Promo Items"}]Whenever I hover over this, it just gives me {{ event.Items }}. But how would I call out just the image (or quantity,price,etc)? Things i’ve tried: {{ event.Items.ImageURL }}{{ event.Items|lookup:ImageURL }}{{ event.Items|lookup:8 }}I can’t seem to find any examples that go over this.  Can someone please help? Thank you  PS. This is what it looks like in the preview:  

1
David To
Klaviyo Employee
1 year ago
M
Contributor I
MauContributor I
asked in Accounts and Settings

Seeing 2 different placed order data

Hi, So I just took over this account and I am trying to make sure that we are seeing the correct data from the Shopify store. Originally, they did not have shopify integration set up, but they had their data coming in from what i’m assuming is the Klaviyo API integration (there is a little gear next to the Placed Order attribute instead of shopify logo)? When I made a segment for all customers who have placed at least 1 order, the data was not matching what the shopify store was saying at all. I went ahead and connected the shopify integration, and the data from the past 90 days started syncing. Now I am seeing Placed Order data attributed directly from Shopify. It does not say syncing anymore, but the total number of customers who placed an order still doesn’t seem to match the total number of customers from shopify. Will this take a while longer to sync? But regardless, now I am seeing placed order data BOTH for the Placed Order w/ the little gears, and for Placed Orders w/ Shopify. 

3
David To
Klaviyo Employee
1 year ago

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