Topics started by Josh Ruby

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Josh RubyProblem Solver I

asked in Lists, Segments, and Profiles

Subscribers keep getting added to the wrong list despite all efforts.

Hello community, I know that there are similar topics like this, and trust me when I say that I’ve tried everything. Here is the issue, I'm having difficulty with getting my Shopify subscribers getting added to the list that I want on Klaviyo. There are two lists, a pre-launch list and the newsletter list. The integration of Shopify and Klaviyo is already successful, also I’ve synced my Shopify email subscribers to Klaviyo and I’ve as well synced it to the list, “Newsletter”. I also have set the DOI for the Newsletter list, but every time I try testing where the subscribers would get added to (with one of my emails), I only get the confirmation message that was initially set for the pre-launch list, and when I confirm, my email get added to the pre-launch list and not the Newsletter list. Would deleting the Pre-launch list help? Although I am afraid that if I delete the Pre-launch list, the emails would get added to somewhere I do not know of (I’ve been a website developer and I have P

1 year ago

Josh RubyProblem Solver I

asked in Email Templates and Coupons

How to fix Klaviyo coupon code is invalid at checkout on shopify

Hello Community, I set up a coupon code on Klaviyo to be sent to new subscribers when they get the first email. However, I want to test it out first before I activate the flow, but whenever I try inputting the code at checkout on my Shopify store, it tells me that the code is invalid. How do fix this, please? PS: The coupon text is correctly typed.

1 year ago

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