Topics started by kirtky97

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kirtky97Partner

asked in Campaigns and Flows

Issues with Shopify POS sync

Hi,I am trying to get a few things done regarding my Shopify POS customers, mainly creating Welcome and Post Purchase flows for just this segment. I have set up a segment of all POS customers to start, and that’s where I see my first problem - there are only 380 customers in this list who have purchased via POS over all time, whereas Shopify has over 3,000. We have been using Klaviyo for longer than we’ve had Shopify POS, so i’m confused by this discrepancy.Assuming I can get this figured out, how should I set up flows to only target POS customers? The post purchase flow seems easy (just filter for source = pos in the trigger) but in my Welcome flow I want to make sure I’m only targeting customers who have just signed up via POS, not already through an online checkout or a Klaviyo form. Thanks!

2 months ago

kirtky97Partner

asked in Accounts and Settings

How can I offboard account data if my account is disabled ?

So two of my clients accounts were recently flagged by Klaviyo compliance and disabled, and although we tried to get them re-enabled, Klaviyo has said we’re still against their TOS. We disagree strongly with this, but it’s not the purpose of this post.The initial message from compliance said that we had 14 days to “offboard” from Klaviyo, and export all of the data we own from the platform (email lists, HTML templates, etc.). But the accounts are locked and there is no way to get in to get any of this info. Compliance has ghosted me for the last two days, and my Klaviyo Partners contact says they can’t get involved with compliance issues. Does anyone have any suggestions on what to do here?Thanks in advance.

10 months ago

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