Topics started by Roberta

2 Topics

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RobertaContributor I

asked in Integrations and Reviews

Klaviyo/Shopify Integration: suppressed contacts

Hi! I need your help to solve a problem:I've integrated Klaviyo and Shopify and all the contacts have automatically been imported in Klaviyo.I don't need all of the contacts that I have in Shopify to be in Klaviyo but I want only specific profiles (with a Shopify tag). Since I want to set this automatically and I need that from now on all of the contacts with a specific tag to be imported, I can't import them manually. I'm thinking of suppress the contacts that I don't need once they are in in Klaviyo and to it periodically. I've read that Klaviyo's pricing tiers doesn't count the suppressed contacts, so this shouldn't be a problem! My doubt is: if I suppress a contact in Klaviyo what happen to the same contact in Shopify? Thanks for your support!

9 months ago

RobertaContributor I

asked in Analytics and Deliverability

Sender Name: brand or personal?

Hi everyone! I have a doubt about the Sender Name of my e-mails. I’m wondering if the send name should be just my brand name or my personal name. At the moment the sender name is “Elena from Nails Company”, but since the community is growing I’d like to change the Sender name and leave just the name of my brand “Nails Company”.My question is: does the sender name affect the deliverability of the e-mail? Thanks in advance for your help!

1 year ago

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