Topics started by mike.potvin

2 Topics

M
Contributor I
mike.potvinContributor I
asked in Integrations and Reviews

BigCommerce product catalog (re)sync issue

I reported this problem back in June of 2021. In Sept 2021 and Dec 2022 I reported it again and was told it was being escalated or that the engineering team was “aware of it”. Each time I was told someone would get back to me and no one ever did. Nothing seems to be happening with it. I’m hoping someone here has found a workaround.I’m using the Klaviyo back-in-stock notifier with BigCommerce.  In a nutshell, Klaviyo reads BC product info *once* when you first create the product and never again.Add a product with no variants and give it SKU “tshirt”.  Klaviyo reads it and all is well.  If you then add variants with new SKUS (“tshirt-red”, t-shirt-blue”), klaviyo does not see those updates, and the “notify me when back in stock” button appears on the product pages even thought the products have qty in stock.The problem is that there’s no way to force Klaviyo to re-sync the product info.  The Shopify integration does have this functionality so I don’t understand why the BC integration doe

3
Brian Turcotte
Community Manager
1 year ago
M
Contributor I
mike.potvinContributor I
asked in Campaigns and Flows

Multiple lead magnet flow logic

I’ve read (and re-read!) all the threads on this topic, but I’m still struggling.I have one main list. My subscribe form offers a lead magnet.  The link to the LM is sent in the first message of the welcome series. I’d like to add several new lead magnets via different forms on landing pages. These subscribers should get a specific first welcome email with a link to the correct LM, then go through the same welcome series as the main list does. The LMs are different, but all related to the same topic which is why I want everyone to go through the same welcome series.Option 1 is to create a flow split for every LM at the top of the main welcome flow. Deliver a unique first email, then all subsequent messages are the same. This results in an “ugly” wide flow, but it works. The only downside is, once subscribed a person can never subscribe for a new LM. Yes, I can send all new LMs to the list first (sneak peek), but people will stumble upon the new signup forms and try them (and get nothin

7
M
Contributor I
1 year ago

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