Topics started by SidHiscox

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SidHiscoxContributor I

asked in Campaigns and Flows

Flow to Suppression Segment - Can't configure boolean profile property

Hi there,I have created a sunset flow for unengaged users on our Klaviyo. If they haven’t engaged with an email, ordered a product or visited our site they go into a segment and then into this Goodbye Flow.At the end of the flow, I am following the Klaviyo recommendations of updating their profile property:We then want to create a segment we can clean every now and then with everyone with this new property attached to them. However, when I go to create the definition of this segment, I can’t find the ‘Suppress’ property we have created:Does anyone have any ideas?Thanks, Sid

3 months ago

SidHiscoxContributor I

asked in Campaigns and Flows

Abandoned Checkout Flow sending multiples

Hi there,Our abandoned checkout is every so often sending a customer the first email in quick succession (sometimes even simultaneously).I have seen a few other questions about this and the suggestion is to add a time delay on the flow but we already have this. The set up can be seen below:Would these two things potentially solve this:1, Turn smart sending on (we didn’t have this on as we wanted them to receive a campaign email if it happened to go out at the same time)2, Add a flow filter saying ‘Started Checkout zero times since starting this flow’ Would love any help and feedback on this.Cheers, Sid

5 months ago

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