Topics started by anastasijagav

2 Topics

Recently active

Most views Most replies

anastasijagavContributor I

asked in Lists, Segments, and Profiles

How do I delete double opt in subscription with Shopify intergration?

Hey everyone :) I’m trying to set up my Shopify/Klaviyo integration in a way where if someone places an order they automatically get added to my email list. However in the test runs of order placements I just did, customers are getting a “Please confirm your subscription” email following the order confirmation. I have checked on Shopify notification settings and the double opt in is definitely off, and I can’t find a setting anywhere on Klaviyo to turn this off. Could someone please point me in the right direction? Thanks in advance!

3 months ago

anastasijagavContributor I

asked in Campaigns and Flows

Klaviyo not picking up email subscribers at all when an order is placed?

I have a funny one and I can’t seem to figure out where the issue is happening. I have been placing test orders on Shopify, and Klaviyo used to successfully pick them up as an email subscriber with a double opt-in email request coming through off the back of the order confirmation. However I tried to change the email opt in for that list to single opt in, and now my email marketing is not coming through at all. I have a live flow for a welcome series with discount code which I expected for the first email in that series to come through as soon as someone places an order, but nothing happens. I have tried and checked the following things:The Newsletter list does not show the email subscriber at all when I place an order, so it’s not pulling them into that list. The two systems do talk to each other however as I can see on Klaviyo that it registered someone completed checkout, but the subscriber does not come through to the list In the integrations settings I have checked it is syncing

3 months ago

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Most helpful members this week

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us