Topics started by Marquita

4 Topics

M
Contributor I
MarquitaContributor I
asked in Analytics and Deliverability

Metrics not syncing - Shopify

Hi there,None of my metrics (checkout started, placed order, ordered product, fulfilled order) are synching for the Shopify integration and thus my abandon cart flows (and any other flows using these metrics) aren’t triggering. I contacted Shopify and they said that this issue is due to Klaviyo using iframe and the only way Shopify can resolve it is by turning off the clickjacking feature on my site. I suspect that it is my theme but the developer says it is not their issue.  Has anyone had or resolved an issue such as this? It’s really frustrating that we can’t send out flows.  Thanks  

4
M
Contributor I
2 years ago
M
Contributor I
MarquitaContributor I
asked in Lists, Segments, and Profiles

Confused about importing list from Mailchimp and merging to Newletter

Hi,We used Klaviyo about 3 years ago and then moved to MailChimp. The bulk of our contacts were acquired via MailChimp. Now we have switched back to Klaviyo and my husband tried to import the MailChimp list. It seems there was a list list previously in Klaviyo with my store’s name attached and when my husband imported the MailChimp list he for some unknown reason created 2 segments (“Not in MailChimp and Merged Klaviyo and MailChimp) and 1 list “Not suppressed and accepts marketing”. I am so confused as to why he did this! He can’t explain or fix it and when he tried to move the contact to “Newsletter” he received a Klaviyo error that states the contact are unmapped. Can someone please help me fix this? When he tried years ago to import Klaviyo to MailChimp he did something similar and I ended up not emailing a portion of my list because the list was never imported correctly. I didn’t find the error until 2 years later. Please keep in mind that my husband can’t seem to understand that

1
ashley_mcdermott
Klaviyo Employee
3 years ago
M
Contributor I
MarquitaContributor I
asked in Lists, Segments, and Profiles

Organizing my lists - best practices?

I’m trying to organize my lists better.  My new sign-ups go to the newsletter list, but old contacts from Mailchimp that accept marketing and aren’t suppressed are in a separate list which needs to be cleaned.  My question is what would the best practice be for cleaning the list of old subscribers and moving the remaining subscribers to the newsletter list?  Any tips you guys have will be most appreciated.

1
Omar
Partner - Platinum
3 years ago
M
Contributor I
MarquitaContributor I
asked in Lists, Segments, and Profiles

Segment or List for 2 different lead magnets with flows?

I’m creating 2 different lead magnets. One is a pop up on my site that will offer a dollar amount off and the other will be a landing page (where the link will be posted on social or an ad) with an offer to our free resource library. The first emails for these welcome flows will differ as one will have a coupon code and the other will have a password to the resource library. Do I create 2 lists to trigger these flows or one list that is segmented to trigger each flow? If segmented, what qualifier would denote the trigger? What I don’t want is someone who opted in to the coupon to receive an email saying “here’s your password to our resource library” and vice versa. Could someone suggest the best way to set this up? Thanks.

2
julie.accardo
Community Manager
3 years ago

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