Topics started by Jessie Sigler

16 Topics

Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

I integrated with Facebook, so why don't I see my Facebook page on the dropdown menu?

If you integrated with Facebook, but don’t see your Facebook page on the dropdown menu for Lead Ad settings in Klaviyo, the problem might be that the Facebook user who integrated with Klaviyo doesn’t have admin permissions on the associated page. The Facebook user who integrates with Klaviyo must have admin permissions on the associated Facebook Page in order for Lead Ads to work correctly. The only Facebook Pages available are those where the user has admin permissions. If you don't see the page you’re looking for when integrating, then the user who integrated with Facebook doesn't have admin permissions. After adding a user as an admin, it’s important to remove and re-add the integration so that it will work properly. To learn how to add a user as an admin, check out this post:Another way to solve this issue is by removing and re-adding the integration, and when you re-add, make sure to use a profile who already has admin permissions for the page. The Facebook user with the proper pa

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Contributor I
7 months ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
published in News & Announcements

Understanding the new product feeds experienceNews

Understand how to use Klaviyo’s new and improved product feeds feature, which is rolling out to all customers between September 12 and September 22, 2022. Pricing and inventory filters are now available, and you can now configure the ordering of products based on a customer’s view history, abandoned cart history, and your newest products. It’s important to note that this release is backwards compatible. If you have existing feeds, they will continue to function exactly as before. If you open them in the new editor, your preexisting feed setup will be mapped to the new settings, and you will be able to edit it using the new settings. This post explains the following topics:  How to use product feeds and recommendations How to add a product block to an email template How to sync a custom catalog feed to Klaviyo (for developers) How to use custom catalog data in emails (for developers) Product feeds FAQ  1. How to use product feeds and recommendations You will learnLearn how to cr

39869
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Contributor I
11 months ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why am I getting an error message saying that the audience is too small on our Facebook Ad?

If you’re getting an error message saying that the audience is too small on your Facebook Ad, that error message means that you have fewer than 20 people in your Facebook Ads list. Facebook requires you to sync at least 20 people per list in order to advertise. If the list contains fewer than 20 people, Facebook will not allow you to advertise to a custom audience. If an email address is not found then the customer will not sync from Klaviyo to the Facebook list.

1
Emily Shea
Klaviyo Employee
1 year ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why aren't my Facebook Lead Ads syncing to Klaviyo?

If you're not seeing your lead ad submissions properly sync to a list in your Klaviyo account, use the following troubleshooting steps: Double check that you have connected a list in Klaviyo to a lead ad form. You can do this by clicking into the list and checking the list's Settings tab. Ensure that the form submissions you're seeing in Facebook were made to the lead ad form after the form was connected to your Klaviyo list. Check that you have Leads Access permissions in Facebook Business. Navigate to Business Settings > Integrations > Leads Access and click on your page. Under "People" you should check to make sure that the personal Facebook account you used to integrate your Business account with Klaviyo is listed. If it's listed, that means you (and thus Klaviyo) have access to the leads for your page. If not, click Assign People and add your account.   You can also check to make sure that you have Ad Accounts permissions in Facebook Business. Navigate to Business Setting

4
Brian Turcotte
Community Manager
1 year ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why can't I sync my list or segment to a Facebook Custom Audience?

If you can’t sync your list or segment to a Facebook Custom Audience, check that you have over 100 profiles in your list or segment. Facebook requires that you have at least 100 profiles in order to create a Custom Audience. 

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alex.hong
1 year ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why is my Facebook integration disabled?

If your Facebook integration is disabled, two possible reasons are that:There was an authorization error An action was taken in Facebook that disrupted the integrationRegarding authorization, your integration will disable due to a permissions error if you update settings in your Facebook Ads account that cause our authentication token to get revoked (i.e. if you update account password). This can also happen if different users are manipulating audiences and these users don't have full admin permissions.There are also certain actions you can take in Facebook that will disrupt the integration and cause it to disable. A common example is if you delete an audience in Facebook that we are actively trying to sync with. Our integration will disable if we attempt to sync with a deleted audience because we can’t determine why we can’t sync with the audience; we default to assuming there is a permissions issue and an authentication error is triggered.If you see that your integration is disabled

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Contributor IV
2 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Facebook Lead Ads do not use the double opt-in feature. How do I create a double opt-in flow to remain GDPR compliant?

Facebook Lead Ads do not use the double opt-in feature. How do I create a double opt-in flow to remain GDPR compliant?Since you cannot use Klaviyo's natural double opt-in for Facebook Lead Ads, your customers will automatically be added to the assigned List of the ad. To create your own double opt-in, have this List trigger a Flow. There are two options to collect opt-in confirmation:collect consent via a custom profile property subscribing to a secondary listCustom Profile Property:  Follow the steps in our article on Using Buttons in an Email to Collect Information About Your Recipients to add two buttons to your first flow email. These buttons could be "yes" or "no" and follow the question of "would you like to opt-in to receive marketing emails from our company?" These buttons should assign a custom profile property of "opt-in true" or "opt-in false." Whichever button your customer clicks, that property will be assigned to their profile. You can then use that custom profile propert

4
alex.hong
2 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

How do I set up Facebook Custom Audiences without setting up Lead Ads?

When integrating Facebook Advertising with Klaviyo, you must integrate either Custom Audiences, Lead Ads, or both to setup the integration and start syncing.  If you want to integrate your Custom Audiences but not set up any Lead Ads, you can do the following during the integration process:Connect to Facebook and choose your Advertising account and click Connect to Account:On the next page, choose your Custom Audience settings and click Continue to Lead Ad Settings:Then, you should be able to click Done without having to choose any Lead Ads settings:Then, your integration should start syncing and your settings page should look like this:For general information on how to setup the Facebook Advertising integration, see How to Integrate with Facebook Advertising. 

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why isn't my Facebook integration working?

If your Facebook integration isn’t working, or you are having trouble setting up your integration with Facebook, one of the posts below may help you troubleshoot. Having an issue with custom audiences? Try: Having an issue with lead ads? Try: Having a general integration or account issue? Try: 

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why aren't onsite tracking and signup forms working (WooCommerce)?

If you use WooCommerce and Klaviyo’s onsite tracking and signup forms aren’t working, it could be due to the WordPress plugin WP Rocket blocking certain features of Klaviyo. If you are using WP Rocket and encounter this problem, there are two ways to solve it. What is WP Rocket?WP Rocket is a caching and page speed optimization plugin for WordPress which speeds up WordPress sites.What’s causing the problem?One feature of WP Rocket is File Concatenation (an option that can be toggled on and off) which combines external JavaScript sources. This unfortunately breaks Klaviyo’s onsite JavaScript and, as a result, signup forms and onsite tracking will not work.How do I fix it?WP Rocket has two different options to fix the problem by allowing Klaviyo’s plugin to properly load our onsite JavaScript, and thus enable onsite tracking and signup forms: Exclude external JavaScript from concatentation: This option excludes Klaviyo’s JavaScript from concatenation on your site by adding it to your WP

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

How do I add a user as an admin to my Facebook Page?

If you’re wondering how to add a user as an admin to your Facebook page, you can follow the steps below to find out how. Also, if you're having trouble viewing your Facebook Page in Klaviyo or its associated Lead Ad forms, you should check that you are an admin on that Facebook page. If not, follow these steps to add yourself as an admin. After following these steps, make sure to remove and then re-add your Facebook integration to make sure it’s working correctly. Using Facebook Business ManagerFrom your Business Settings click Accounts > Pages, click on your page, and find your user on the list. Click into the user you want to modify. Toggle on Manage Page and click Save to give them Admin Access. Using Personal Facebook AccountFrom your Personal Facebook Account, navigate to your Facebook page and click the Settings > Page Roles tab. Under Assign a New Page Role, type the name or email of the user you want to add as an admin into the search box. Set the role to Admin and click

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why don't I see all of my Facebook Custom Audiences on the list when prompted to select one to sync?

If you don't see all of your Facebook Custom Audiences on the list when prompted to select one to sync in Klaviyo, you might be using an unsupported audience subtype (which won’t show up on the list). There are different Custom Audience data sources that Facebook accepts. Klaviyo only supports the following subtypes when syncing with Facebook: HASHES: Email hashes or phone hashes HASHES_OR_USER_IDS: Email/phone hashes or user ids MULTI_HASHES: Created from multiple types of hashes at the same time COPY_PASTE_EMAIL_HASHES: Emails entered manually via Facebook's Ads Manager DATA_FILE: Data filesSince we aren't able to sync with other audience subtypes, we won't show them on the list of available audiences when you attempt to sync a list or segment in Klaviyo.

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why did removing and re-adding the Facebook integration disconnect my lists/segments and Facebook audience?

Why did removing and re-adding the Facebook integration disconnect my lists/segments and Facebook audience?When you remove the Facebook integration, the connection between your Klaviyo lists and segments and your Facebook custom audiences is also removed. We recommend that you take note of the custom audience syncs you have set up, either via screenshot or by writing down the details of each sync, so that it is easier to reestablish the connections when you reintegrate.

0
Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why does the number of people in my Facebook custom audience not match the number of people in my Klaviyo list?

If the number of people in your Facebook custom audience doesn’t match the number of people in your synced Klaviyo list, there are two factors that could have caused the audience to have a smaller number of profiles than your list or segment in Klaviyo.First, it can sometimes take Facebook up to 24 hours to process profiles synced from Klaviyo. If your custom audience does not have as many profiles as you expected, make sure that you've given Facebook 24 hours to fully process all of the profiles from your sync.Second, it is likely that a percentage of the email addresses you attempt to sync will not match with an existing Facebook account. This is why your Facebook Custom Audience size may be smaller than the linked list or segment in Klaviyo. Facebook will not return an error, but won't add any contacts who have email addresses that don't match to an existing Facebook account.One troubleshooting step you can take is to try syncing the same list in Klaviyo to a new custom audience by

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

If someone is suppressed in my Klaviyo list, will this person still sync to my Facebook Custom Audience?

If someone is suppressed in your Klaviyo list, that person will still sync to your Facebook custom audience. If Person A is suppressed in a Klaviyo list or segment, and you sync this list or segment to a custom audience, Person A will still sync to your Facebook audience. If someone is synced to a custom audience through Klaviyo, and then becomes suppressed in Klaviyo, this person will not be removed from your audience. While individuals may opt-out from email communications, you can still strategically reach these customers or subscribers through Facebook advertising leveraging Klaviyo's integration.

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Jessie Sigler
Klaviyo Employee
3 years ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

Why am I being prompted by an error message to accept Facebook's Custom Audience Terms of Service?

If you’re prompted by an error message to accept Facebook's Custom Audience Terms of Service, that indicates that you need to accept Facebook's Custom Audiences Terms of Service. If you’ve recently updated your Facebook permissions, or already accepted the terms of service, and still receive this error (or, if you receive a null error or a “We are unable to update your integration settings at this time. Please refresh or try again later” error) follow the alternative instructions listed below. If your Ads Account is directly associated with your personal Facebook account, follow this link and accept the TOS: https://www.facebook.com/ads/manage/customaudiences/tos.php If your Ads Account is in a Business Manager account you ALSO need to accept the TOS from within your business manager account (see below). Accepting TOS for a Personal Ad AccountThe link you see in Klaviyo will take you to the Terms of Service (ToS) page for whichever Facebook account you are already logged into. To ensur

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Jessie Sigler
Klaviyo Employee
3 years ago

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