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Topics started by Dermacare

4 Topics

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DermacareContributor II

asked in Lists, Segments, and Profiles

Can a contact be "active" but also suppressed?

hi - Can a contact be on the active profile as well as suppressed list? Thanks

2 years ago

DermacareContributor II

asked in Lists, Segments, and Profiles

2 lists created after integration with Magento and Mailchimp

Hi - We are new to Klaviyo and are just setting it up, have integrated with our Magento store as well as Mailchimp. There are now 2 lists created in Klaviyo - one from Mailchimp and the other named as the default Newsletter which is syncing from Magento.However, Mailchimp has not been synced with our store for about a year so there may be issues with unsubscribed contacts not synced between the 3 platforms. We have been using Mailchimp to send newsletters without the store sync.This would make the Mailchimp list up to date with the contacts who have unsubscribed, but not our Magento store.We have some questions:How can we make sure we will not be contacting anyone who has opted out from any list?Should we merger the 2 lists to create a Master list?The default Newsletter list is much larger than the Mailchimp list - is there a reason for this?Should we delete all lists or the account and start again so we have a clean contact listThank you in advance.

2 years ago

DermacareContributor II

asked in Campaigns and Flows

Cart Abandonment vs Abandoned Cart Reminder

Which Cart abandonment rules would be best to use? We have 2 default flows available. Thanks Cart AbandonmentAfter someone Started Checkout. Only include someone if has Started Checkout zero times since starting this flow and has Placed Order zero times since starting this flow and has not been in this flow in the last 30 days.Abandoned Cart Reminder After someone Started Checkout. Only include someone if has Placed Order zero times since starting this flow.

2 years ago

DermacareContributor II

asked in Campaigns and Flows

Browse Abandonment vs Browser Abandoned

Hello - In the Flows section, there are 2 pre-built flows for browse/browser abandonment with different names (rules below). Could you please tell us which we should use and on what occasions? Thanks.Browse AbandonmentAfter someone Viewed Product. Only include someone if has Started Checkout zero times since starting this flow and has Placed Order zero times since starting this flow and has not been in this flow in the last 30 days.Browser AbandonedAfter someone Viewed Product. Only include someone if has Placed Order zero times since starting this flow and has Checkout Completed zero times since starting this flow.

2 years ago

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