Topics started by Erik

2 Topics

E
Contributor II
ErikContributor II
asked in Lists, Segments, and Profiles

Back in Stock Flow not sending to suppressed profiles

Hi there,I think there is a logic error in the back in stock flow. Every now and then we see that a suppressed user signs up for the queue, but then does not receive an email because he is suppressed. In my understanding, the flow should be sent regardless of the status of the user (active or suppressed), as this is a separate signup and no newsletters are sent on it.I had already contacted the support with this problem, but unfortunately no solution could be found. Do you have similar problems? Have you found solutions how to work around the problem?

7
S
Problem Solver I
1 year ago
E
Contributor II
ErikContributor II
asked in Campaigns and Flows

Flow customer feedback (survey tool - individual coupon)

Hi there,We set up a flow where we ask our customers how they like the clothes they bought. Unfortunately, we are not satisfied with the response rate, so we want to issue a voucher for a response. I am looking for a survey tool where a custom coupon code is automatically sent at the end (custom so the code can't be abused). So far we have used google forms, but here I have not found a way that submitting the answer leads to an automated sending of the coupon. Manually sending each customer the coupon is not an option.Or do you have any other ideas on how I can create the survey and send the people who answer the survey their voucher?I am looking forward to your ideas.Thanks in advanceErik

1
David To
Klaviyo Employee
2 years ago

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