Topics started by piotrekw

3 Topics

P
Contributor III
piotrekwContributor III
asked in Campaigns and Flows

When creating a campaign based on a segment, what state of the segment will be used?

If I create a campaign based on a segment and schedule it for the next day, will the campaign use the state of the segment at the moment of campaign creation, or at the moment of sending the campaign? Based on the segment definition, some users might be added into the segment, some might leave it in the meantime, so how does it work?And what if I change the definition of the segment after scheduling the campaign but before it was sent?

4
P
Contributor III
21 days ago
P
Contributor III
piotrekwContributor III
asked in Lists, Segments, and Profiles

How to force a segment to update using API?

Hello.I have a following setup in my Klaviyo account:There is a list of profiles and a segment based on that list with some filters. A script runs once every few days and add some profiles to the list and then schedules a campaign based on the segment. The campaign is set to determine recipients at the schedule time.When a script runs for two consecutive days, it sometimes happens that some users added on day 1 receive also campaign on day 2, although the definition of the segment should filter them out.Looking at the docs on segment updating (https://help.klaviyo.com/hc/en-us/articles/115005233488) I guess it’s possible that the segment was not updated in time. So here are my questions:Am I right to assume that the segment is not updated automatically on the capaign schedule time? Can it cause some “out of date” users to receive second email? Is there a way in the API to force the segment to update? If I set the campaign to determine recipients on the sent time, will it force the segm

1
retention
Partner - Platinum
1 month ago
P
Contributor III
piotrekwContributor III
asked in Email Templates and Coupons

Insert HTML code through a property into an email template

In my email template, there is a text block, which content is based on a user’s property, let’s call it “description”. The description may or may not contain an HTML link, eg:<a href="example.com">Example</a> and some other plain text. In normal text block, the html is displayed as is, so the user sees the tags and everything.Is there a way to insert such a user’s property into an email template so that it would be formatted as HTML? So in the given example, user would only see the text “Example”, which would be a link?

6
P
Contributor III
1 year ago

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