How to edit the "Confirm your subscription" email?

Hey @nomlyfoods,

So glad to hear that you were able to figure out a solution that works for you!

As mentioned in a previous post in this thread, because these confirmation emails pertain to collecting consent there are limits to the what can and cannot be edited. I’l share your feedback with our Product Team as I believe it could certainly help them in future endeavors!

Have a great day!

David

Hello @nomlyfoods,

I believe the confusion here pertains to how GDPR consent is collected within your signup form. For  starters whenever a subscriber fills out and submits a form, the form is designed to add contacts to the list associated with it. There wouldn’t be a behavior that would exclude a contact from being added to the associated list by having a field selected or not selected within the form. For this reason, those contacts who fill out your form, but do not select this specific field to be added to your newsletter would still be sent the double opt-in confirmation email requesting if they would like to confirm their subscription to your list.

Like with any Klaviyo signup forms, these GDPR fields are collected as profile properties and would not effect how the form’s intended function was. I would suggest taking a look at the Guide to Collecting GDPR Compliant Consent and Frequently Asked Questions About GDPR Help Center articles to learn more about collecting GDPR compliant consent and how to use Klaviyo forms to comply with this.

In addition, if your contacts have not opt-ed into receive email marketing materials from you then having contacts share their email address and sending them an email with a download link for your material wouldn’t make sense. Instead, I would suggest having a specific page on your website allow contacts to download your material and simply allow your signup forms to collect newsletter subscribers. 

I hope this helps!

David

Hello @tina.merconic,

I’ll be sure to update this thread when I have any available updates from our Product Team regarding rephrasing of the translated version of the double opt-in disclaimer message!

Have a great day!

David

Hello @tina.merconic, 

Thanks for sharing your feedback with the Klaviyo Community!

At this time Klaviyo does not have the capability to allow you to fully create your own confirmation emails.

Really appreciate the feedback you’ve shared with us for the translation of the double opt-in disclaimer in German. I’ll share this input with our Product Team to take a look further into this matter! 

Thanks for being a member of the Klaviyo Community!

David

Hello @ibl_user,

Great question!

At this time, you would not be able to rename the subject line of the confirmation email from “Confirm your email” to something else. Nor would it be possible to adjust the “Yes, i want to subscribe” phrasing for the button. Because this email pertains to collecting consent, the phrase requires it to be as apparent as possible to your subscribers that they are sharing explicit consent to be joining your marketing list. For this reason, there are limited editing capabilities for this email. 

I hope this helps!

David

Hello @Seizoenstunter,

You can edit the double opt-in confirmation email by navigating to the list that your subscribers are being added to, going to the Subscribe & Preference Pages at the top, and clicking into the Email confirmation option. Here, you can find the template to edit the double opt-in confirmation email that gets sent out to your subscribers when they signup to join a list. Keep in mind that since this confirmation email pertains to collecting a subscriber’s consent, only certain aspects of this email can be customized, as denoted by the boxes outlined by the dashed lines. You can learn more about editing these list specific subscribe and preferences pages from the Understanding Opt-in Related Pages for a List article. 

If you wish to disable the double opt-in confirmation email, you can do so by navigating to the specific list’s setting pages and enabling/selecting the Single Opt-In option for the list.  Double opt-in is highly recommended to minimizing abuse and preventing the accumulation of invalid or mistyped emails and phone numbers within your list. I would recommend taking a look at the Guide to The Double Opt-In Process guide to learn more about this process.

Hope this helps!

David

I have another small issue instead: https://community.klaviyo.com/accounts-and-settings-2/how-to-resend-email-confirmations-200

Thanks for letting us know you were able to get this resolved @sipcult! If you have any suggestions for future users who may have a question like this, feel free to share your tips and tricks!