How to add a NS recordy type in Shopify to set up a branded domain

Hi @lydsalison 

Thank you for your question in the Klaviyo Community, I’m happy to help!

If you are using a branded dedicated domain to send your emails (great choice!) then you need to add DNS and records to your domain.  

These records need to be added to where your domain is hosted, ie; Go Daddy, 1st Domains etc, not within Shopify itself.

This article here will help explain it in more detail: https://help.klaviyo.com/hc/en-us/articles/115000357752

Hope this helps 😊

Kylie

OMG Thank you for this. I just went through Hover’s help chat and was even more confused. Really wish the Klaviyo training went into these NS records and how to troubleshoot, there was ZERO mention of them. 

Hey everyone, I’m jumping in here to clarify a few things. The help doc Kyile linked has an entire section on Static vs. Dynamic routing. However, I can pass feedback along to our Documentation team to expand this section and make this more clear.

Additionally, I’ve updated the Best Answer to the solution from @I Want Coffee.

Lastly, I want to remind everyone to be respectful of each other in this community. We’re all here to help each other learn and be better marketers. Answers are given with best intentions. Ask clarifying questions and follow up if you still need help.

Thanks all, and have a wonderful week! :) 

@mediadirector Hey! It looks like the updates you made previously are still pending which is probably why you can’t make changes right now. Remember, the CNAME records can only be updated with the Static routing option. Given that it looks like you’ve already set it up with Dynamic routing and NS records, I’d suggest sticking with that as it authenticates. It can take up to 48 hours, though it is usually sooner. 

If your client is adamant about switching, you’ll need to wait until it finishes processing, pause all sending on Klaviyo so there’s no interference with any flows or campaigns, remove the existing records, and restart the process using Static routing. 

These permissions are only used for tasks related to your sending, and subdomain delegation does not impact your brand's root domain or any other subdomains so your client doesn’t need to be nervous so long as all their sending is paused during authentication. 

Hope that helps! :) 

@mediadirector Updating records for the sending subdomain, definitely not! Just make sure not to touch any records associated with the root domain and the website will be unaffected.

Hi All, @mediadirector @kaila.lawrence 

I switched to the static option on Klaviyo and entered the DNS records under CNAME on Shopify, gave it 48 hours, but they still won’t verify? Still pending under “Branded sending domain“ Very confused.

Hey there, @aoireal! If you’re 100% sure you copied the records and your API key exactly right, I suggest reaching out to Support for further investigation. There’s something deeper going on that requires someone who can peek under your hood.

My domain is hosted via Shopify. I understand I need to select “Static” vs. “Dynamic,” and ONLY use CNAME records, correct? Thanks. 

@kaila.lawrence, Thanks - I’m good to go.

I meant to “Only” use (specifically) CNAME records (since Shopify does not accept NS records). I’m aware of the additional TXT record that was listed (which I also updated and am now “Active”). Thank you! 

@Randyt816 Unfortunately for existing flows, you’ll need to manually update your From address in each email. Once you update your default settings, any net-new campaigns and flows will be updated accordingly.